These terms cover your use of the Vasrel app and the orders you place through it.
Using Vasrel
You must be 18 or older and provide accurate account and delivery details.
You are responsible for activity on your account. Keep your login secure.
Orders and pricing
Prices are shown in the app before you pay. Delivery is charged separately and shown at checkout.
An order is confirmed once payment is received.
Delivery
We deliver within our published service area in Lagos.
A delivery code is sent to you and collected on arrival. Please be reachable at the number on your order.
Cancellations and refunds
Orders can be cancelled for a full refund before preparation begins.
Once preparation has started, refunds may be partial or unavailable.
If we cancel an order, you are refunded in full.
Food safety and allergies
Check item descriptions for ingredients before ordering.
Follow the storage and reheating instructions supplied with your order.
Report any concern about an order to us immediately.
Acceptable use
Do not misuse the app, attempt to disrupt it, or use it for anything unlawful.
We may suspend accounts that breach these terms.
Contact
Questions about these terms? Get in touch.