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Legal

Terms of Service

Last updated

This is a working template, not final policy. It is pending review by a Nigerian legal practitioner and may change before launch.

These terms cover your use of the Vasrel app and the orders you place through it.

Using Vasrel

You must be 18 or older and provide accurate account and delivery details.

You are responsible for activity on your account. Keep your login secure.

Orders and pricing

Prices are shown in the app before you pay. Delivery is charged separately and shown at checkout.

An order is confirmed once payment is received.

Delivery

We deliver within our published service area in Lagos.

A delivery code is sent to you and collected on arrival. Please be reachable at the number on your order.

Cancellations and refunds

Orders can be cancelled for a full refund before preparation begins.

Once preparation has started, refunds may be partial or unavailable.

If we cancel an order, you are refunded in full.

Food safety and allergies

Check item descriptions for ingredients before ordering.

Follow the storage and reheating instructions supplied with your order.

Report any concern about an order to us immediately.

Acceptable use

Do not misuse the app, attempt to disrupt it, or use it for anything unlawful.

We may suspend accounts that breach these terms.

Changes to these terms

We may update these terms. Material changes will be announced in the app.

Contact

Questions about these terms? Get in touch.

legal@vasrel.com
Terms of Service · Vasrel