Vendor Agreement

This agreement applies to everyone who supplies through Vasrel. There are three kinds of supplier, and where a clause applies to only one, it says so.

Chefs prepare food to order. Self-managed vendors build and run their own listings in the app. Assisted vendors are supplied to customers through listings that Vasrel builds and maintains on their behalf, with orders placed by call or text.

You supply goods to Vasrel. We buy them from you when a dispatch agent collects an order, then sell them to the customer and arrange delivery.

If you are an assisted vendor, we build your listing and set the displayed price for you, at prices you have agreed to. If a price appears that you did not agree to, tell us and we will correct it. You can take over management of your own listings at any time, and the Listings section still applies to them after you do.

Every listing must meet Vasrel's listing standards. These cover product names, units and measurements, images, descriptions and categories. The current standards are in the app, and we may update them.

We can edit your listing, or ask you to edit it, so that it meets the standards. We can also refuse, hide or remove a listing that does not meet them, or that we consider unsuitable for the platform.

When we edit a listing, you will be shown the change and asked to confirm it before it goes live. If anything in it is wrong, tell us before you confirm. Once you confirm a listing, you are responsible for what it says about your goods, including weight, quantity, contents and condition.

Commission is 15% of the food cost by default. It is lower on some goods, and it can be negotiated on individual products. The rate that applies to each of your listings is shown to you before it goes live.

• Commission is calculated on food cost only
• Delivery fees are charged separately and are not part of it
• It is taken off before we pay you
• It is exclusive of VAT, which is added where applicable

Your Vasrel price must match your shelf price. We add our commission on top of it. Listing above your shelf price is fraud on the customer and will get you suspended or banned.

You can change your prices, but a change only applies to orders placed after it takes effect in the app. Any order already placed must be fulfilled at the price the customer paid, in full, whatever you have since changed the listing to. If you can't, that is a cancellation and it is treated as one.

Vasrel depends on customers coming back. Raising prices to squeeze a single customer drives them away, and vendors who do it will be suspended.

We pay you when a dispatch agent collects an order, for the items they pick up. Payments go to the account verified on your profile.

You confirm the items in the app before the money is sent, so keep your phone charged.

Where a customer is refunded because of something you did, you owe us your share of that refund. You pay it in the app, by card or by bank transfer, and your account can be disabled until it's cleared.

Not every refund is yours. Where an order is never delivered, Vasrel bears it. Where the customer cannot be reached at the address, the phone is off, or the address given was wrong, the customer bears it. Frozen or chilled items that arrive softened may attract a partial refund, which is not charged to you where the pickup record shows the items left you in good condition.

• Every debt appears in the app with the order and the amount
• You have 7 days from notification to contest it
• The debt stands while it is being reviewed
• If your appeal succeeds, we cancel the debt
• You can pay a debt off in parts

If a customer disputes a payment with their bank after you have been paid, Vasrel absorbs it. Where the dispute arose because you acted fraudulently, you will be suspended or removed.

A customer you meet through Vasrel stays on Vasrel. Do not give customers your phone number, address, social handles or payment details. Do not take payment outside Vasrel for anything that started on Vasrel. All chat, orders and payments run through the platform.

A first deliberate breach may be met with a warning. Beyond that, each deliberate breach may lead to suspension or removal from Vasrel, and repeated breaches lead to a ban.

Items you pack to order must be packed in the presence of the dispatch agent, not before they arrive. Goods that come in sealed manufacturer packaging stay sealed and are inspected rather than repacked.

Dispatch agents are required to record pickups, with sound. This is how disputes about condition, quantity and packing get settled, and by supplying through Vasrel you consent to being recorded at pickup. You can request the recording for any order you are in dispute over.

You receive the contents of the order and nothing else. Customer names, phone numbers and addresses are not shared with you. Delivery is handled by Vasrel.

Dispatch agents may call you about a pickup through a Vasrel number. They don't see your number, and these calls are recorded.

You must complete verification before you can accept orders, and keep your premises, certifications and profile details accurate and current.

You consent to unannounced inspection and to quality checks carried out without notice.

Vasrel maintains public liability insurance on terms we consider appropriate from time to time. This is our cover, not yours, and we give you no assurance about its scope. If a claim is made, you must cooperate with it: give us your records, allow inspection, and do not admit liability to a customer on our behalf.

Vasrel is not liable to you for anything outside our control, including traffic, road conditions, network or power failure, bank or payment processor downtime, or the acts of customers. We do not guarantee you any volume of orders, and we are not liable for income you expected but did not receive.

Where we are liable to you for anything at all, our liability is limited to the commission we earned on the order in question.

You are responsible for the safety, quality, weight and condition of everything you supply. If a customer suffers loss because you deviated from the standards you were verified against, that is yours, and you will reimburse us for what it costs us.

You are an independent contractor. This agreement does not make you an employee, partner or agent of Vasrel, and nothing in it entitles you to employment benefits.

There is no exclusivity. You are free to sell wherever else you want.

We may suspend or remove you for the breaches set out above, or for failing verification or compliance.

Being removed does not cost you money you have already earned. Anything we owe you is still paid, unless the removal involved fraud.

We may change this agreement. We will tell you before a change takes effect, and continuing to supply through Vasrel after that means you accept it.

This agreement is governed by Nigerian law, and the courts of Lagos State have jurisdiction over any dispute arising from it.